1. Security Systems Management:

• Oversee the operation and maintenance of all GSOC security systems, ensuring they are functioning correctly and efficiently.
• Monitor system performance and implement upgrades as necessary.
• Ensure all security systems are integrated and work seamlessly together.

2. System Integration and Optimization:

• Work with IT and other departments to integrate new security technologies and systems.
• Optimize system configurations to improve performance and security.
• Develop and implement protocols for system use and maintenance.

3. Communication and Coordination:

• Serve as the primary point of contact for all security system-related issues.
• Maintain clear and open lines of communication with internal stakeholders and external vendors.
• Develop and maintain relationships with security system vendors and service providers.

4.  Maintaining GSOC Metrics:

• Ensure accurate and timely reporting of all GSOC metrics.
• Monitor and analyze metrics to identify trends and areas for improvement.

5. Review and Maintain WPDs (Working Process Documents):

• Regularly review and update Working Process Documents to ensure they reflect current procedures and policies.
• Ensure all team members are familiar with and adhere to WPDs.

 6. Ensure Senior Analysts and Analysts Adhere to Their Responsibilities:

• Supervise the work of Senior Analysts and Analysts to ensure they fulfill their duties.
• Provide guidance and support to team members as needed.

7. Data Management and Organizing:

• Oversee data collection, storage, and management processes.
• Ensure data integrity and accuracy in all records and databases.

8. Assist Management with Special Tasks:

• Provide support to management with special projects and tasks as required.
• Take initiative to streamline operations and enhance efficiency.

9.  Review Trackers and Data Maintained by Analysts and Senior Analysts and Raise Concerns as required:

• Regularly review trackers and data for accuracy and completeness.
• Identify and address any discrepancies or issues promptly.

10.  Take Up the Role of Senior Analyst in Their Absence:

• Assume the responsibilities of a Senior Analyst when they are unavailable.
• Ensure continuity of operations and maintain high standards of performance.

11.  Equipment Maintenance (GSOC) and Issues Reported and Resolved ASAP:

• Ensure all GSOC equipment is properly maintained and functioning.
• Report and resolve any equipment issues promptly to minimize downtime.

12.  Maintain Updated SSC List Quarterly:

• Regularly update and maintain the SSC (Security Support Center) list.
• Ensure all information is accurate and up to date.

13. Coordinate with Multiple Stakeholders for Smoother Operations:

• Liaise with various stakeholders to ensure smooth and efficient operations.
• Foster strong working relationships to enhance collaboration and communication.

14. Policy and Procedure Development:

• Develop, implement, and update policies and procedures related to security system management and operation.
• Ensure compliance with all relevant regulations and industry standards.

15. Preparedness and Training:

• Conduct regular assessments of system vulnerabilities and implement mitigation strategies.
• Develop and implement training programs for GSOC staff on security system operation and maintenance.
• Organize and conduct drills and exercises to test system readiness and response capabilities.

Certifications:

       Honeywell or similar certifications in alarms and CCTV monitoring.